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How Will Your Business Benefit From IT Automation?
When you hear the word “automation,” what comes to mind?…
Inside Sales Vs. Outside Sales
While technology and techniques have changed over the years, the…
What Is The Real ROI On Employee Engagement?
It is undeniable that employee engagement impacts individual productivity and…
How To Show An Interviewer That Your Job-Hopping Is A Good Thing
There are two sides to a job-hopping story. Employers can…
How To Win The Loyalty Of The Hispanic Market
Latinos in the United States have more than $1 trillion in annual buying power, according to the Selig Center for Economic Growth at the University of Georgia’s Terry College of…
Why Profit Gaps Are Really Opportunities
Let’s say your firm has priced for an overall 50 percent profit margin but when your income statements come in, you see that the company is only earning a gross…
Rewards And Recognition: What do Top Sales Reps Really Want?
Salary and benefits are the most basic of rewards, and when it comes to attracting top sales reps, you must offer juicy packages. However, while top salespeople are almost always…
Why CIOs Must Make Employee Retention a Top Priority This Year
Now that IT has evolved from a utility service to a driver of business goals, the war for talent is heating up. That’s bad news for CIOs, considering tech talent…
Banish Interview Anxiety Once And For All!
Anyone who has ever searched for a job is likely to agree that interviews are extremely stressful situations. There you sit, alone, actively judged by an interviewer or a panel…
How to Hire CSRs with Strong Writing Skills
In today’s omnichannel customer service environment, CSRs need to have more than just excellent phone skills. Customers reach out via email, social media, and live chat, and those platforms require…