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Six Things To Do Before Returning To The Workforce

Returning to the workforce after a hiatus can be stressful.…

Three Ways to Retain Your Best People

It’s a fact of life that people change jobs more…

How to Make Call Center Scheduling a Breeze

Keeping seats filled and wait times low is a challenge…

How Improving Your Public Speaking Skills Will Make You a Better Interviewee

Not everyone has regular occasions to speak before an audience,…

How Accounting Managers Can Take Control of Inventory Management to Improve the Company’s Bottom Line

Accounting managers are expected to handle many aspects of an organization, especially as it relates to keeping costs down and profits up. It can be difficult to see where you…

How to Keep Your Marketing Team Focused Without Micromanaging

Marketing professionals can be tough to keep on track. They are both creative and data driven, so finding that balance that keeps them motivated while minimizing their stress can be…

Be Sure Your Engineer has These Skills before Promoting Them to Management

Successful engineers often make excellent managers. The best of them are both detail-oriented and capable of seeing the big picture. But management is more than just a promotion; it’s also…

Why the Best Sales Managers Lead by Example

Salespeople are ambitious and driven, and they can be notoriously difficult to manage. Experienced sales pros often resent the “meddling” of management in their daily affairs, and getting everyone on…

The Benefits and Risks of HR Transparency

In today’s workplace, transparency is a priority and few departments feel the pressure more than HR.  Internal stakeholders, external stakeholders and even the government demand transparency in literally every aspect…

Motivating the Motivators: What Call Center Managers Need to Stay Energized

Today’s customer service environment is more demanding than ever before. Consumers expect a high-level of service through a variety of channels, and keeping agents motivated under pressure is critical for…