How To Survive A Performance Improvement Plan
Your manager just put you on “double secret probation,”…
Salesforce Quote-To-Cash Initiatives To Be Featured At Dreamforce 2016
Salesforce’s annual Dreamforce conference, which will be held from October…
The Right Way to Hire a Bilingual Call Center Agent
The population of non-native English speakers in the US grows…
S Corp or LLC: How do You Prepare for the End of the Year?
In November and December, we spend a lot of time…
5 Ways to Control Your Contingent Labor Costs
The way in which companies utilize temporary workers today barely resembles the way they used “temps” just a few decades ago. Companies seek short-term, contract workers for an endless number…
The Answers You Should Look for When Asking These IT Interview Questions
Evaluating candidates in an interview is part art, part science. You only have a short period of time in which to make a judgment call on whether or not an…
Salesforce CIO Weighs In On The Codeless Future of IT
As the tech environment moves ever closer toward a “codeless” future, many developers have become nervous. Will there be room for them in the brave new world? What will the…
How to Survive When Your Customers are on Vacation … Or Just in Vacation Mode
Every industry has its own, unique busy seasons and slow seasons. But whether you sell enterprise software or industrial cleaning supplies, sales teams know that during the summer months and…
How To Send Emails That Will Actually Get Read
How many emails do you receive on any given day? As your career progresses, you will likely develop a love-hate relationship with your email. Today, nearly 1.1 emails are sent…
How Ethics Should Be Handled When Recruiting For Diversity
Diversity is not just a buzzword, it’s the law. Companies cannot discriminate, and if you contract work through the government, you are legally obligated to prove you hire for diversity.…
The Right Way to Close Your Interview to Know Exactly Where You Stand
Leaving an interview can be almost as stressful as walking into one. While there is the inevitable sense of relief that it’s over, it opens the door feelings of…
The 8 Most Effective Ways to Motivate Your Call Center Agents
Call center agents are under a great deal of pressure from the moment they put their headset on to the moment they clock out for the day. Keeping CSRs motivated…