Office Related Job Trends
Contemporary Staffing Solutions (CSS) is a national staffing firm specializing…
What is The Number One Office Perk?
When thinking about the types of perks to offer employees,…
Call Center Job Trends
Contemporary Staffing Solutions (CSS) is a national staffing firm specializing…
What Can a Bad Hire Cost Your Company? [Infographic]
Devoting the time and energy necessary to find the right…
Does The Future of Call Centers Include Phones?
For over five decades, Americans have equated “contacting customer service” with placing a phone call. Though technology continues to advance, it often seems that call center technology fails to keep…
How To Be Successful In An Office Position
If you’re kicking off a new career in an office but you’ve never worked in an office environment, you probably have a lot of questions. Learning the ropes at any…
Why Energy Management is More Important than Time Management
When we think about being more productive, we typically think about ways in which we can manage our time better. We only get a few hours every day to do…
Why Call Center Jobs are the Perfect Entry-Level Positions for New Graduates
With unemployment at all-time lows, the job market is extremely tight. This means it is more challenging than ever before for graduates to connect with good entry-level jobs. With student…
Is Your Call Center Struggling with Attendance, Punctuality and Performance?
Call centers can only achieve their goals and properly service their customers if every employee adheres to his or her schedule. And yet, many centers struggle to achieve schedule adherence…
How to Use Emotional Intelligence to Deal with a Difficult Caller
As a customer care agent, you know that at some point during your day, you’re going to end up with a difficult caller. Dealing with difficult people is stressful and…