Call Center Job Trends

Contemporary Staffing Solutions (CSS) is a national staffing firm specializing in placing candidates in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, Call Center, and Office positions.

Call Center & Office is what started CSS back in 1994 and it continues to be a high priority nationally!

“Recently, we’ve noticed changes in pay rate and requirements for the positions we staff for. Comparing data from 2 years ago to more recent data, CSS has noticed an increase in pay, on average, for Call Center positions.” Says Steve Scovner, Sr Account Executive, Contemporary Staffing Solutions. 

Call Center positions typically consist solely of Call Center and Customer Service Representative and Manager roles.

“Call centers are popping up more and more at companies internally because they are trying to control and improve the customer experience!’ says Sharon Tsao, CMO, Contemporary Staffing Solutions. 

While each office position offers different pay depending on location, experience, and other similar factors, CSS has noted that the average pay for call center positions has increased, likely due to more demand in the market and a higher cost of living. As of 2 years ago was, call center positions paid approximately $13 an hour. However, as of about 6 months ago, office positions have been reported to pay $15 an hour!

According to data from Indeed, Career Builder and LinkedIn this is the current average pay for these office positions in the Philadelphia area:

  • Call Center Representative: $15.51/hour (which is above the national average)
  • Customer Service Representative: $14.43/hour (which is above the national average)
  • Call Center Manager: $53,643/year (meets the national average)
  • Customer Service Manager: $43,006/year (meets the national average)

Just like pay, requirements for Call Center jobs have changed over the past two years.

Candidates for these positions, and most positions in this day and age, are expected to have at least a Bachelor’s degree and basic technical skills (like proficiency with Microsoft Excel and Outlook). Candidates are expected to be flexible with their schedules, as many Call Centers have extended hours to speak with clients/customers across the country and overseas. Being bilingual is a skill that employers are increasingly looking for!

Looking to find you next Call Center job? Check out our job board for all our open positions or contact a local recruiter to help you in your job search!

Employers, looking to find skilled candidates for Call Center positions? Reach out to your local office to discuss partnering with CSS!