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Customer Service Representative #104221

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Posted: Wed, 27 May 2020 17:30:49 -0400

Location: Tempe, AZ

Industry: Mortgage

Job Type: Temp/Contract

Skill Set: Entry level (0-2 yrs)

Pay/Rate: 16.00/HOUR


Customer Service Representative

A knowledgeable job-seeker is needed for a Direct-Hire Customer Service Representative position in Tempe, AZ! As the Customer Service Representative, you will primarily be responsible for answering product and service questions and suggesting information about other products and services. This position offers $16/Hr. 


Responsibilities of the Customer Service Representative include:

  • Opening and maintaining customer accounts by recording account information

  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintaining financial accounts by processing customer adjustments

  • Recommending potential products or services to management by collecting customer information and analyzing customer needs

  • Preparing product or service reports by collecting and analyzing customer information

  • Contributing to team effort by accomplishing related results as needed

  • Managing large amounts of incoming calls

  • Generating sales leads

  • Identifying and assess customers' needs to achieve satisfaction

  • Building sustainable relationships of trust through open and interactive communication

  • Providing accurate, valid and complete information by using the right methods/tools


Requirements of the Customer Service Representative:

  • Experience in banking, mortgage, finance, or extensive experience in call centers
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!