Customer Care Representative #104160

Multiple outgoing, knowledgeable job-seekers are needed as Customer Care Representative at a mortgage company in Marlton, NJ! As the Customer Care Representative, you will be responsible for assisting customer's in the servicing of their mortgage including customer service, collections, and loss mitigation duties. This direct hire opportunity offers $32,000 annually!

 

• Answers inbound and makes outbound calls and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Assures all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s nonpublic information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
• Provides written and verbal responses to customer inquiries, as needed.

 Requirements of the Customer Care Representative:

• HS Diploma or GED required, higher education a plus
• At least 1-2 years of Call Center experience
• Additional Customer Service and/or Mortgage Industry experience preferred
• Computer literacy
• Excellent written and verbal communication skills
• Schedule: Monday-Friday 1 PM - 10 PM; every 3rd Saturday 9 AM - 6 PM