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How Tech Innovation Will Impact the Way You Hire
Technology innovation is moving at an unprecedented rate. That innovation…
How to Keep Call Center Productivity High During the Holidays
Holidays in a call center can be extremely stressful. Companies…
4 Communication Tips to Eliminate Financial Errors
In accounting and finance, teams focus on numbers. But without…
Could a New App Replace Your Onboarding Process?
Think for a moment, about the onboarding process at your…
Are Bad Reviews Tarnishing Your Business?
As consumers, we turn to online reviews to make buying decisions. We inherently trust our peers to offer inside information on products and businesses we are curious about. However, as…
Careers in IT Security will Explode in 2016: Here are the Certifications Your Candidates MUST Have
Recent security breaches from large corporations, like Target and Sony, to technology companies, like Ashley Madison, have exposed important vulnerabilities in security systems that must be addressed as businesses become…
Social Media Produces a Dopamine High: How Can You Use This to Your Company’s Advantage?
These days, it seems like people are literally addicted to social media. Is it laziness? Perhaps ADD? Could it be the utter deterioration of society? No. In fact, there may…
The Challenge: Keep Millennials for More Than Two Years
Employee loyalty means something different to millennials than many employers are used to. Gone are the days where young workers find a job after college and stick with it for…
Why You Can’t Leave an Interview Without Asking Questions
Some job seekers overlook the fact that a job interview is a two-way street: you are interviewing them as much as they are interviewing you. Therefore, asking your potential employer…
Why it Pays to Be a Bilingual Customer Service Representative
Will speaking a second language fluently pay off in your career in a Call Center? Yes, it will. We live in one of the most ethnically diverse nations in the…