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Inbound Call Center Customer Service Reps #104195

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Posted: Thu, 21 May 2020 08:04:32 -0400

Location: Cherry Hill, NJ

Industry: Mortgage

Job Type: Temp/Contract

Skill Set: Entry level (0-2 yrs)

Pay/Rate: 16.00/HOUR

Description:

Customer Service Representative - Hiring During COVID-19, REMOTE to start!



Multiple friendly, organized Customer Service Representatives are needed to support an inbound/outbound call center at a mortgage company located in Moorestown, NJ! The Customer Service Representative will primarily be responsible for obtaining, performing a comprehensive review, filing, and updating the system for various documents. This role offers $16 an hour! 



Responsibilities of the Customer Service Representative include:
  • Answers inbound calls and directs calls to appropriate department
  • Reviews cash needed from borrowers.
  • Reviews payment information with borrowers.
  • Offers customer support at various stages of the loan process.
  • Takes inbound calls and makes outbound calls, as needed.
  • Completes various data entry/clerical duties.

Requirements:

 
Requirements of the Customer Service Representative:
  • HS Diploma or GED required, College Degree preferred
  • At least 1-2 years of call center experience required
  • Additional customer service experience preferred
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Computer literacy
  • Strong written and verbal communication skills
  • Able to work a training shift Monday to Friday, 9 AM to 6 PM; once all training is over, 10 AM to 7 PM or 11 AM to 8 PM

 

 

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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